Risk measure platform for front-office with 8,000+ daily global users. Researched against 10 different user groups for migrating legacy application to a new overhauled design, including information architecture and complete user journey overhaul. Due to confidentiality, cannot share design.

Analysis of a Nespresso UK subscription page to demonstrate how user experience can be improved by using appropriate language that suits users' mental model.

To deliver a seamless platform experience, I led the unification and information architecture overhaul to merge two applications into one streamlined platformed. Includes conducting Card Sorting workshops with traders and desk heads and internal workshops to understand users' mental models.

Researched and designed new drag-and-drop component for the organization-wide design system. Designs cannot be shared due to confidentiality reasons.

Co-led an internal network chapter where we focused on revitalizing internal Black and Latinx talent. I organized a virtual job shadow program for two iterations for UK, USA, and Canada, where the participants got the opportunity to shadow a team of their choice for three months. The objectives were for them to network with different people across the organizations and to explore a job role they are interested in changing to as a career transition. Other programs include 1-1 mid-year review mentorship, supporting logsticis for group mentorship program, and end of year review panel talk to raise awareness on best practices for end of year conversations and goal setting.

Supporting tool for FX traders to project calculations for internal products. Project includes heavy data visualization such as charting and editable datatables. 70+ global daily users including five main user groups. Due to confidentiality, cannot share design.

Mentored a sixth-form student through Careerready organization as well as new graduates in the firm. Entailed bi-weekly catch ups, reviewing CVs, and conducting mock interviews.

Outside of BAU, educating and setting up UX process in a team as a sole designer and researcher where there was no previous UX history in the team. Includes education and heavy collaboration with developers and office hours.

Co-founded & co-lead from 2019 to 2023. Because of my passion towards DEI (diversity, equity, and inclusion), as soon as I joined Citi I researched how I can translate my passion into work. Through this, I co-founded and led an internal diversity network chapter for London specific to operations and technology (O&T) organizations. This included networking events for London O&T colleagues, mid-year review support, and hosting fireside chats with external speakers for our colleagues.